Shipping & Returns

Rates and policies for Domestic/International Shipping orders

Shipping costs are based on the shipping service level you choose. Check the table for our domestic shipping rates/ international shipping rates.

*ALL ORDERS ARE PROCESSED AND SHIPPED WITHIN 24 HOURS OF A BUSINESS DAY. IF ITEMS ARE ON BACKORDER, ORDER WILL NOT SHIP.

*YOU WILL ALSO RECEIVE A DELIVERY CONFIRMATION # WITH IN 24 HOURS OF A BUSINESS DAY

**INTERNATIONAL SHIPPING PRICES VARY DUE TO LOCATION

Rates may change

Alaska and Hawaii
Shipping to Alaska and Hawaii may require an additional one to two days. U.S. Territories and APO/FPO U.S. Military addresses We directly ship to APO/FPO U.S. military addresses and U.S. Territories.

International orders TrulyHerbs.com, offers international shipping worldwide. Please be advised shipping to a destination that requires a customs declaration will result in your packing slip identifying the package contents to be included on the customs label.

If you have questions regarding an international order you have already placed or if you have specific questions regarding international orders, please contact TrulyHerbs.com directly by email info@TrulyHerbs.com.

Risk of Loss
All items purchased from TrulyHerbs.com are made pursuant to a shipment contract. This means that the risk of loss and title for such items pass to you upon our delivery to the carrier.

Delivery Confirmation
Check on the delivery status of your package, please go to Track and Confirm at http://www.usps.com.

Returns
Your complete satisfaction is our ultimate goal. You may return any item shipped by TrulyHerbs.com for a full credit or refund, keeping the following in mind:

• Truly Herbs does not make refunds for any opened containers or bottles.
• Item should be in new condition with original packaging and accessories.
• You should return the item to us within 15 days of receipt of purchase.
• If you open a container(s) or bottle(s) that exist in a cleanse or detox, there will be NO refund for that cleanse or detox. NO EXCEPTIONS

We'll also provide free return shipping if your return is the result of our error (damaged, defective, or incorrect item, etc.). In other cases, a return postage fee of will apply.

If your return is not the result of our error, your *true postage fee will apply. Once your return has been received, a credit or refund will be issued within 15 days and an e-mail confirmation will be sent.

*true postage fee, in many case Truly Herbs will share in your postage cost therefor if you decide to return a product(s) we will charge you for the full cost of shipping.

In the form provided please include your order number and the reason you want to return each item (choose one of the following):

"W" - Ordered the wrong item
"N" - Received an item that was not ordered
"D" - Item was damaged, defective, or missing parts
"T" - Item did not arrive in time
"O" - Other (please describe)

A Customer Service specialist will reply to your message and, if necessary, send you shipping instructions for returning the item(s).

Contact customer service
Email: service@TrulyHerbs.com